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Frequently Asked Questions (FAQ)
Who is Industrial Control Solutions?
Industrial Control Solutions (ICS) is a team of experienced systems integrators and electrical contractors. Together with our parent company, A.A. Hanson Electric, ICS provides quality turnkey solutions for a wide variety of customers and industries.
Who is A.A. Hanson Electric?
A.A. Hanson Electric (parent company to ICS) is an electrical contractor based in Wisconsin, with offices in La Crosse, Osceola, and Hudson. Specializing in commercial, industrial, residential, telecom and datacom, A.A. Hanson Electric has been serving the tri-state area for over 20 years. A.A. Hanson Electric holds Minnesota and Wisconsin licenses for designers and Master, Journeyman and Apprentice electricians.
How long has ICS been in Business?
ICS was established in April 2002. However, our parent company, A.A. Hanson Electric, has been around since 1982. In order to better serve the complete needs of their customers it became necessary for A.A. Hanson Electric to provide systems integration services. With that, ICS was born.
What makes ICS's services unique?
- Commitment to customer satisfaction - Other integrators forget about you when the job is complete. Not ICS! We want to build long-lasting relationships with our customers. Customer satisfaction is our #1 priority!
- Local service and support - Qualified systems integrators are scarce and difficult to find, particularly in this area. ICS's integrators have been performing services in the tri-state area for over 10 years, and we are only a phone call away!
- Turnkey solutions with a single point of contact - Your one-stop shop for design, build, installation, and startup services. Most integrators fall short of providing a total solution. This is typically due to not being able to provide installation services. This, in particular, makes the ICS, A.A. Hanson Electric relationship unique.
- 24/7/365 support - Need a replacement part or emergency service work? Give us a call!
How do I contact ICS when I need support?
For support during our regular business hours, contact us at our business phone number. Please note that additional charges may apply for this service. Please ask us in advance about after hours support services.
What kind of warranty does ICS supply?
All customers receive the full manufacturer's warranty (typically 1 year) on parts. There is no standard warranty on service.
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